Terms of Service

1. Description of SMS Use Cases

Alameda Care Hospice ("we," "us," or "our") uses SMS messaging to communicate with patients, families, and contacts who have opted in through our website. SMS messages may include:

• Appointment confirmations and reminders
• Follow-up messages regarding your inquiry about our services
• Scheduling information and updates
• Responses to your questions about hospice care
• Billing notifications

Message frequency varies based on your interaction with our services. Typically, you may receive up to 2 messages per week.

2. Opt-Out Instructions

You can opt out of receiving SMS messages at any time using any of the following methods:

• Reply STOP to any SMS message you receive from us
• Reply UNSUBSCRIBE or CANCEL to any SMS message
• Contact us directly at (888) 899-4677 and request to be removed
• Email us at contact@alamedahospice.com

After opting out, you will receive a final confirmation message and will no longer receive SMS messages from Alameda Care Hospice. You may opt back in at any time by submitting a new form on our website.

3. Customer Support Contact

For any questions, concerns, or issues related to our SMS messaging program or services, you can reach us through the following channels:

• Phone: (888) 899-4677
• Email: contact@alamedahospice.com
• Website: alamedahospice.com/contact

Reply HELP to any SMS message for immediate assistance and support information.

4. Message & Data Rate Disclosure

Standard message and data rates may apply to any SMS messages sent or received. Message frequency varies. Your mobile carrier's standard messaging rates will apply to all text messages. Alameda Care Hospice is not responsible for any charges incurred from your mobile carrier for sending or receiving text messages. Please contact your mobile carrier for details about your specific text messaging plan.

5. Carrier Liability Disclaimer

Carriers (including but not limited to T-Mobile, AT&T, Verizon, and other mobile service providers) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and network availability. Neither Alameda Care Hospice nor any mobile carrier shall be liable for any damages arising from or relating to the SMS messaging service.

6. Age Restriction

Our SMS messaging program and services are intended for users who are at least 18 years of age. By opting in to receive SMS messages from Alameda Care Hospice, you confirm that you are at least 18 years old.

7. Privacy Policy

Your privacy is important to us. We do not sell, rent, or share your personal information, including your phone number, with third parties for marketing purposes. All personal data collected through our forms is used solely for the purposes described in our Privacy Policy. Your consent to receive SMS messages is not a condition of receiving any goods or services from Alameda Care Hospice.

8. Use of Services

By accessing our website at alamedahospice.com or using any of our services, you agree to these Terms of Service. Alameda Care Hospice provides hospice care services including pain management, nursing care, counseling, and related support services.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

10. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Phone: (888) 899-4677
• Email: contact@alamedahospice.com
• Website: alamedahospice.com/contact