Privacy Policy
Last updated: February 2026
Alameda Care Hospice ("we," "us," or "our") operates the website alamedahospice.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
When you submit our contact form or request information, we may collect the following:
- Name
- Email address
- Phone number
- Mailing address
- Message or inquiry details
We do not automatically track visitors to our website. Information is collected only when you voluntarily submit it through our forms or contact us directly.
How We Use Your Information
- To respond to your inquiries about our hospice care services
- To send appointment reminders and follow-up communications
- To process billing inquiries
- To send SMS messages if you have opted in
- To improve our website and services
SMS Messaging & Consent
By checking the SMS consent box on our contact form, you agree to receive text messages from Alameda Care Hospice. These messages may include:
- Appointment confirmations and reminders
- Follow-up messages regarding your inquiry
- Billing notifications
Message frequency varies (up to 2 messages per week). Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP or call 1-415-423-1855 for assistance.
You may opt in to SMS through verbal consent, our online form, or a paper form. Your consent to receive SMS messages is not a condition of receiving any goods or services.
No Sharing of SMS Information
We do not sell, rent, or share your phone number or SMS consent information with third parties for marketing purposes. Your phone number and consent data are used solely for the purposes described in this policy.
Data Protection
We take reasonable measures to protect your personal information through data encryption, limited employee access, and secure storage. Your data is accessible only to authorized personnel who need it to provide our services.
Third-Party Services
We use trusted third-party services to manage our communications and store contact information, including GoHighLevel for form handling and calendar booking. These services are bound by their own privacy policies and maintain industry-standard security practices.
Your Rights
You may request to view, update, or delete your personal information at any time by contacting us. To stop receiving SMS messages, reply STOP to any text message or contact us directly.
Contact Us
If you have questions about this Privacy Policy, contact us at (888) 899-4677, email contact@alamedahospice.com, or visit our contact page.
For our full Terms of Service including SMS messaging terms, please visit our Terms of Service page.
© 2026 Alameda Care Hospice. All rights reserved.